Activity Leader / Student Services Coordinator

Position Summary: The Activity Leader/ Student Services Coordinator role is focused on delivering a great social programme to our students at all times by providing them with activities, excursions and great customer service, ensuring each student's experience with EC exceeds their expectations. The Activity Leader/ Student Services Coordinator will also support the team at reception with general administrative tasks.,

• Acts as the first point of contact for students and visitors, providing a welcoming, professional service and responding to enquiries, requests and feedback.
• Works with the Centre Director and Director of Studies (DoS) to generate and convert walk-in student enquiries.
• Manages the accommodation function, including allocating residences and homestays within company timeframes and maintaining accurate records in line with company policy.
• Plans, coordinates and promotes the student social programme, supporting students with activities and excursions.
• Ensures compliance with company policies and regulatory requirements, including immigration and statutory procedures.
• Identifies and implements opportunities to improve processes and enhance the student experience, including managing the Student Ambassador Programme.
• Coordinates all aspects of the student arrival experience, including airport transfers, accommodation arrivals, homestay placements and first-day arrangements.
• Provides administrative and record-keeping support to the Centre Director, Director of Studies and Student Services Manager as required.
• Assists with the collection of outstanding student payments in accordance with company finance policies and procedures.
• Acts as the Centre's Designated Safeguarding Officer, supporting staff with safeguarding concerns in the absence of the Designated Safeguarding Lead.
  
  A-level or equivalent
• Fluent in English (verbal and written)
Education Desired:
• Higher Education
• Knowledge of a language other than English is considered an asset
Experience Desired:
• Customer Service experience
• Working in a multi-cultural environment
• Has personally travelled as a language student
• Previous work experience in an English Language School
  
  EC English Language Centres
Cambridge, Cambridgeshire, CB1 1DJ £25,226 per year - estimated ? Full time Every day at EC is an opportunity to make a difference. As part of our team, you'll welcome students from around the world, help create unforgettable experiences, and be part of a vibrant international community. If you're passionate about people, enjoy working in a fast-paced environment, and want a role where no two days are the same, we'd love to hear from you. We're aiming for the selected candidate to start as close to 24 August 2026 as possible. About EC English Language Centres: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.