Account Manager

We're looking for a proactive and people-focused Account Manager to join our busy Keswick team. You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You'll Do:

Be the primary contact for owners, offering guidance and support

Respond to guest and owner queries quickly and efficiently

Keep accurate records of all communications

Work with owners to improve property performance and compliance

Collaborate with teams across Property Services, Quality & Revenue Management

Handle feedback to help improve guest satisfaction

Customer service or customer relations experience

Strong communication and organisation skills

Confidence working independently and as part of a team

IT literacy, especially MS Office

Ability to problem-solve under pressure

Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Lakelovers?

Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.

Why You'll Love Working With Us

At Lakelovers & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.

️ Generous holiday allowance + extra days with long service

Option to purchase extra holiday days if you wish.

A day off for your birthday

2 volunteering days per year.

Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).

Pension scheme with employer contributions

Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.

️ Special offers and discounts designed to enhance your overall wellbeing.

️ Health cash plan & life assurance.

Training & development opportunities.

24/7 mental health support.

Employee savings scheme

Long service awards and company events

We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.