Account Manager

Come and join one of the UK's largest independent providers of complex care. At Active Care Group, our people are at the heart of everything we do. We are passionate about delivering outstanding care and support to people with the most complex needs, helping them live their best lives.We are now looking for an experienced and motivated Account Manager to join our Healthcare Staffing team at Jane Lewis. This is an exciting opportunity for someone with a background in healthcare staffing, recruitment, workforce management or account management who thrives in a fast-paced environment and enjoys building strong client relationships.What you'll be working on:As an Account Manager, you will be responsible for managing a portfolio of National and Portal healthcare staffing clients, ensuring exceptional service delivery, high levels of shift fulfilment, and effective operational governance.You will act as the primary point of contact for your clients, working closely with Recruitment, Compliance, Payroll and Operations teams to ensure staffing requirements are met and service standards are consistently achieved. What you'll be working: Below are our standard working hours but if you are looking for different working hours please feel free to talk to us and we will be as flexible we can around the needs of the service.

• Monday - Friday
• 37.5 hours per week
• Hybrid working between home and the Chester office
• Occasional travel to London, Waterloo and other ACG facilities as required
What you'll be doing: Managing and developing relationships with National and Portal clients.Acting as the main point of contact for client enquiries, escalations and service reviews.Driving shift fulfilment performance and workforce availability across assigned accounts.Ensuring healthcare workers are accurately matched to client requirements and compliance standards.Monitoring client demand, workforce planning and staffing trends.Overseeing timesheet processing, approvals and payroll governance to ensure accuracy and timely submission.Producing and analysing performance reports, including fill rates, compliance metrics and service KPIs.Collaborating with Recruitment, Compliance, Payroll and Operations teams to resolve issues and enhance service delivery.Ensuring adherence to contractual obligations, service level agreements and company policies.Identifying opportunities for service improvement and account growth.

Minimum of 2 years' experience within healthcare staffing, recruitment, workforce management or account management.Strong client relationship and stakeholder management skills.Experience managing high-volume staffing accounts and service delivery.Excellent organisational, communication and problem-solving abilities.Strong analytical and reporting skills.Proficiency in Microsoft Office and workforce management systems. Desirable Experience managing national or multi-site client accounts.Knowledge of VMS, MSP, Neutral Vendor and client portal systems.Understanding of timesheet processing, payroll governance and workforce compliance requirements. What you'll bring:We're looking for someone who is: Customer-focused and results-driven.Highly organised with excellent attention to detail.Proactive, adaptable and solution-oriented.A confident communicator with strong interpersonal skills.Able to build positive working relationships with a wide range of stakeholders.Comfortable working in a dynamic and fast-paced environment. This role involves regular interaction with both internal and external stakeholders and requires excellent communication skills, with the ability to adapt your approach to suit different audiences and situations. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.