Account Manager

Job Overview

• Successfully manage and develop clients across the Healthcare sector.
Main Duties
• Management of waste contracts for various clients, in line with contract specification.
• Maintain and develop client relationships with a view to maintaining and growing waste services.
• Identifying innovative opportunities for services beyond traditional waste collection.
• Maintain, monitor and develop the relationship with all relevant subcontractors
• Develop and implement strategies for service enhancement and cost savings
• Monitoring quality and accuracy of Management Information reports produced and submitted by the MI team.
• Monitoring quality and accuracy of invoices produced and submitted by the Finance team.
• Monitoring quality and accuracy of waste data on Mitie Waste's WR1 system.
• Submitting and implementing strategic waste management plans in line with our client's environmental and accreditation objectives
• Ensuring client compliance with current and future environmental & Health and Safety regulations and legislation;
• Auditing both suppliers and clients sites
• Ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations if appropriate.
• First point of contact for client queries on waste related activities
• Attending Client meetings as required.
• Liaise with Mitie Waste Finance team to ensure debt and WIP is minimised. Where appropriate, implement action plans to reduce debt and WIP.
• Investigation and resolution of clients complaints and concerns.
• Create a positive safety culture on client sites in line with client and Mitie requirements
• What we are looking for
• Has experience and understanding of the Healthcare waste sector
• Has proven track record of project management and implementation
• Can demonstrate a sound knowledge of the legislative requirements governing clinical and hazardous waste types
• Is comfortable and capable of delvering training sessions to a varied audience at customer locations
• Has excellent communication, written, time management and organisational skills;
• Has the ability to multitask and manage multiple projects at once
• Can demonstrate a working knowledge of waste and recycling best practice, including innovative approaches for the future treatment of waste
• Knowledge or experience in Contract Management, Hazardous and Non-Hazardous waste management.
• Experience in handling and packaging of waste chemicals would be an advantage.
• Can communicate with people across all levels of the organisation;
• Has good presentation and planning skills
• Managing change and Customer Care experience/skills
• Understanding of Health and Safety practices
• Approachable and hard working with a 'can do' approach
  
  Has experience and understanding of the Healthcare waste sector
• Has proven track record of project management and implementation
• Can demonstrate a sound knowledge of the legislative requirements governing clinical and hazardous waste types
• Is comfortable and capable of delvering training sessions to a varied audience at customer locations
• Has excellent communication, written, time management and organisational skills;
• Has the ability to multitask and manage multiple projects at once
• Can demonstrate a working knowledge of waste and recycling best practice, including innovative approaches for the future treatment of waste
• Knowledge or experience in Contract Management, Hazardous and Non-Hazardous waste management.
• Experience in handling and packaging of waste chemicals would be an advantage.
• Can communicate with people across all levels of the organisation;
• Has good presentation and planning skills
• Managing change and Customer Care experience/skills
• Understanding of Health and Safety practices
• Approachable and hard working with a 'can do' approach