Account Manager

As Account Manager you will work closely with client's stakeholders and Oliver's on-site team to deliver creative and production work - with a particular focus on video content production and packaging design/artwork - ensuring work is delivered on time, on brief and on budget. You will report to the Account Director and be a key day-to-day contact for the client. The account team is a cross-functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on-site team plugs into Oliver's global capability to bring planning, creative and production expertise to the client when required. What you will be doing: Client management & service

• Be the primary day-to-day point of contact for client's stakeholders on assigned projects.
• Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines.
• Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions.
• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
Project delivery & creative production
• Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams.
• Oversee the production lifecycle for marketing assets, especially video and packaging artwork - ensuring briefs, schedules, resource allocation and quality controls are in place.
• Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives.
• Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
Financial & commercial responsibility
• Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning.
• Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking.
• Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth.
Planning, reporting & strategy
• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.
• Produce regular reports and MI, and support QBR preparation and delivery.
• Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship.
  
  3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care).
• Hands-on experience managing creative production workflows, especially video production and packaging artwork / print production.
• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing and risk management.
• Comfortable with budget management, cost approvals and POs; able to monitor and report on financials.
• Strong written and verbal communication, with experience creating client-facing documentation and presentations.
• Experience working with cross-functional teams - creative, design, production, strategy - and managing client feedback loops.
Desirable
• Experience across digital, print, motion graphics, web or UX/UI is a plus.
• Prior exposure to on-site agency models or embedded agency working.
• Familiarity with asset management workflows and production software/tools., Be Ambitious to succeed
Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.