Account Executive

As a Account Executive/Client Support Specialist, you will be the heartbeat of our customer relationships. This isn't just about answering inbound queries it s a dynamic, commercial role where you will take ownership of a client portfolio, manage renewals, and uncover opportunities to grow revenue., You will bridge the gap between world-class customer support and savvy sales. Working closely with our seasoned Account Managers, you will act as a trusted point of contact, ensuring our customers always have the right technology solutions at the right time., Customer Support & Account Development

• Be the Go-To Contact: Manage a portfolio of customers, handling both inbound enquiries and proactive outbound check-ins.
• Build Relationships: Welcome new clients to Global 4, review their services, and align their needs with our tailored solutions.
• Deliver Excellence: Handle service discussions confidently while maintaining a sharp commercial mindset.
Revenue, Renewals & Growth
• Protect & Grow: Take ownership of contract renewals to safeguard existing revenue while ensuring a seamless customer experience.
• Spot Opportunities: Identify and progress natural opportunities to upsell and cross-sell our wider range of products and services.
• Drive the Pipeline: Accurately quote, close opportunities, and feed larger, complex leads to the senior Account Management team.
Pipeline Management & Progression
• Master the Process: Keep a structured, up-to-date pipeline of renewals and upgrades, ensuring all activities are accurately logged in the CRM.
• Level Up Your Knowledge: Learn the ins and outs of our multi-product portfolio, including connectivity, telephony, mobile, and IT services.
• Evolve Your Skills: Develop confidence in objection handling and consultative sales, positioning yourself for your next big career step.
  
  At Global 4, we don t just offer a job; we offer a launchpad. If you are a confident communicator with a commercial "spark" and a desire to build a career in sales or account management, this is where your journey begins., We hire for attitude and train for skill. Previous experience in a customer-facing or sales support role is a bonus, but absolutely not essential full training is provided!
• The Ambition: A genuine, burning desire to build a long-term career in sales or account management.
• The Communicator: You are articulate, confident over the phone, and love engaging with people.
• The Commercial Mindset: You take pride in taking ownership of revenue, outcomes, and targets.
• The Organiser: Strong organizational skills with the ability to juggle multiple customer conversations and follow up proactively.
• The Attitude: Positive, eager to learn, and ready to thrive in a bustling office environment.
  
  Generous Leave: 33 days holiday (inc. bank holidays), a Buy & Sell scheme, plus up to 5 extra days rewarded for length of service.
• Tech Discounts: 50% off our Broadband & Utility packages (completely FREE after two years!).
• Health & Security: Death in service benefit, pension scheme, and eye care vouchers.
• Office Culture: Complimentary fresh fruit, bottomless tea/coffee, and the legendary "Friday Fridge."
• Rewards: Company lunches, fun team incentives, and our "Kudos" Employee Recognition Scheme.
• Giving Back: Paid Charity leave and a £250 "Bright Ideas" scheme.