Account Development Manager

Are you a driven salesperson who enjoys building customer relationships and turning opportunities into growth? Join Reliance Protect to manage, retain and grow a portfolio of key customer accounts. You'll build long-term partnerships, understand customers' operational challenges and help them get the best value from security and lone worker solutions that support safer working environments.What you'll do

• Take ownership of your account portfolio, driving renewals, retention and revenue growth.
• Build strong relationships with key stakeholders, primarily through Microsoft Teams.
• Lead account reviews to understand changing needs across different roles and risk profiles.
• Identify opportunities to expand services, introduce innovation and increase account value.
• Demonstrate measurable return on investment through clear, cost-effective proposals.
• Work with internal teams to deliver a positive customer experience.
• Maintain accurate account plans, opportunities and forecasts in our CRM., Build and maintain strong, long-term customer relationships, acting as a trusted commercial partner and understanding each customer's operations, priorities and risks.
• Develop and deliver strategic account plans that support retention, grow revenue and maximise customer value.
• Identify and progress upsell and cross-sell opportunities within existing accounts, matching solutions to customer needs.
• Lead quarterly account reviews, discussing service performance, customer objectives, opportunities and improvement actions.
• Present solutions, product demonstrations and roadmap updates clearly, explaining their operational benefits and value.
• Introduce relevant new products, enhancements and service developments to support customer requirements.
• Find new opportunities to ensure the account base is growing each quarter and achieve monthly and quarterly targets set.
• Work closely with internal sales, finance, projects and operation teams to coordinate customer requirements and support seamless delivery.
Contacts & Interfaces Working with:
• Service Desk
• Sales
• Technical / Product Teams
• Finance
• Admin
  
  Experience in account management, sales or customer development.
• A track record of retaining customers and growing accounts.
• Confident communication, presentation and negotiation skills.
• Commercial awareness and a consultative approach to selling.
• The ambition, organisation and initiative to take ownership of your results., You will be working within a motivated and target driven team who work together to deliver the best security solution based on our client's requirements to the highest standards possible while focusing on teamwork and profitability., B2B account management or account development, managing multiple customer accounts.
• Strong commercial awareness and the ability to identify opportunities and drive account growth.
• Excellent communication, relationship-building and stakeholder management skills.
• Confidence presenting solutions, delivering demonstrations and explaining value propositions.
• CRM systems to maintain accurate account records, sales pipelines and forecasts must be accurate at all times, Minimum 2 years sales and/or account management experience in a B2B environment
• Customer-focused, with a commitment to building lasting partnerships.
• Self-motivated, professional and organised, with the ability to manage competing priorities.
• Willing and able to learn new products, services and customer requirements.
• Honest and ethical, demonstrating integrity in customer and colleague relationships.
Your Key Skills & Competencies
• Must be driven, self-motivated and strive to exceed KPI's
• Accountability and a willingness to learn is key
  
  Reliance High-Tech / Reliance Protect is one of the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus, Working at Reliance means joining an award-winning company that genuinely makes a difference. We combine cutting-edge technology with a team culture built on integrity, agility and trust. You'll work alongside knowledgeable passionate people Your benefits include:
• Employee healthcare
• Company sick pay
• Access to 24-hr online GP
• 25 days holiday plus Bank holidays and 1 charity day per year
• Employee Recognition program
• Employee referral scheme
• Training & Accreditation opportunities
• Access to Boost works
• Long Service Awards