Account Development Manager

The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. You will work closely with the Head of Account Development EMEA and work closely with the Customer Success team to turn valuable knowledge of the client into commercial conversations. This role requires a proactive, organised, and client-focused professional who thrives in a KPI-driven environment and can effectively collaborate across teams. Key accountabilities

• Meet/exceed annual value and volume renewal rate targets for our volume portfolio.
• Accurate and continuous forecasting of these renewal conversation outcomes throughout their lifetime as clients.
• Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets. This will be reviewed on a quarterly basis.
• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the Lions Intelligence services adds value for their business.
• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the service adds value for their business.
• Onboard and train new clients on the Lions Intelligence service platforms
• Work to understand reasons behind non-renewal and implement win back strategy
• Ensure your knowledge of our products is constantly developing & increasing to further assist our client base.
The Account Development Manager must:
• Have strong organisation skills
• Be aware and comfortable working to KPIs & targets
• Enjoy highlighting areas of improvement to enhance operational efficiency
• Be knowledgeable about:
• Lions Intelligence content & all systems
• All developments in our range of products and services
  
  Be a strong team player, Skills, experience & qualifications required
• Track record in building relationships in person, online and via telephone
• Revenue responsibility in a previous role preferable
• Clear, concise communication skills
• Ability to interpret communications from a client
• Extremely customer service oriented, passionate about exceeding expectations
• Ability to work on own initiative and manage a varied workload according to formal and natural deadlines
• Evidence of a drive and determination to hit targets
• Evidence of working within a team to achieve both individual and wider team goals
• Knowledge of Salesforce CRM system is preferable, but not mandatory
• Energetic, curious, can do attitude
  
  Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. About LIONS LIONS Division showcases global best practice in creativity, effective and impactful marketing. We set the global benchmark in creative and effective marketing and, through our intelligence and advisory services, enable brands and their partners to reach and exceed it. We provide a suite of solutions that connect, inform and unlock potential for people and businesses, covering events, intelligence, training and advisory services. Our five-day Festival in Cannes, France is the meeting place for the global marketing community and a celebration of the world's most excellent and effective work. LIONS Division is part of the Informa Group. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. We have recently formed the LIONS Intelligence Pillar - comprised of the commercial functions of WARC, The Work, and Contagious IQ. This is an important restructure and presents an exciting opportunity to further grow the subscription revenues within the Lions Division., We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say LifeAt.Informa.com Our benefits include:
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world