Accommodation Support Officers

Birmingham City Council are looking for compassionate and motivated individuals to join the Housing Solutions and Support Service as Temporary Accommodation Support Officers. This is a key frontline role where you will support the delivery of Temporary Accommodation (TA) services, helping the Council meet its statutory homelessness duties and wider housing priorities. You will play an important role in supporting a service operating at significant scale, with over 5,500 households currently in Temporary Accommodation and increasing demand across the city. The service continues to grow, with additional accommodation and new sites being mobilised to reduce reliance on unsuitable accommodation and improve outcomes for residents. Working as part of a wider team, you will provide day-to-day tenancy support to households placed in temporary accommodation, helping them to stabilise their housing situation and move on into suitable long-term homes. This is a challenging but rewarding role where you will work directly with households experiencing homelessness, often in complex and sensitive situations, making a real and positive difference to people's lives. What you will be doing In this frontline role, you will:

• Deliver tenancy support to households in Temporary Accommodation, helping them to sustain their placement and move on successfully
• Support the placement of households into suitable emergency accommodation, ensuring offers are fair, lawful and evidence-based
• Carry out occupancy visits to ensure accommodation meets required standards
• Support the service to reduce reliance on Bed and Breakfast accommodation and assist with move-on into more appropriate housing options
• Provide practical advice and support, including helping customers access benefits and manage their finances
• Develop and support move-on plans, linking customers with relevant services and support agencies
• Monitor and maintain accurate records, including tenancy information and case notes
• Respond to changes in customer circumstances, safeguarding concerns, and tenancy issues appropriately
• Work collaboratively with caseworkers, managers, and partner organisations to deliver coordinated support
• Support the management of voids, maintenance issues, and property standards to ensure efficient use of accommodation
• Contribute to service improvements and support the implementation of new working practices
  
  We are looking for individuals who are empathetic, resilient, and able to work effectively in a fast-paced and demanding environment., Experience working in a customer-focused or frontline role, ideally within housing, homelessness, or a related field
• A good understanding of homelessness, housing issues, or a willingness to learn and develop knowledge in this area
• Strong communication skills, with the ability to engage effectively with a wide range of customers
• The ability to support individuals with complex needs in a calm and professional manner
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• The ability to problem solve and respond appropriately to challenging situations
• Confidence using IT systems and maintaining accurate records
• The ability to work collaboratively as part of a team and build relationships with partners
• A flexible and adaptable approach to work in a changing environment
• A commitment to delivering high-quality services and improving outcomes for residents
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.