Accommodation Manager

Birmingham City Council are looking for an experienced and motivated manager to support the leadership of the Temporary Accommodation (TA) Service. This is a key operational role where you will oversee the delivery of high-quality, compliant and cost-effective temporary accommodation, supporting the Council to meet its statutory homelessness duties and wider housing priorities. You will play a critical role in managing a service operating at significant scale, with over 5,500 households currently in temporary accommodation and increasing demand across the city. The service continues to grow, with new accommodation sites and provision being mobilised to respond to demand and reduce reliance on Bed and Breakfast provision. You will work as part of a wider management team across a number of key functional areas within Temporary Accommodation, including lettings and allocations, income and financial performance, move-on support, and complaints, reviews and contract management. This is an exciting opportunity to contribute to a high-impact frontline service during a period of significant change, supporting improvements in quality, performance and outcomes while helping households move on into suitable long-term housing. You will be part of a forward-thinking service, focused on innovation, performance, and making a real difference to the lives of citizens. What you will be doing In this operational management role, you will:

• Support the day-to-day operation and ongoing development of the Temporary Accommodation Service
• Ensure statutory homelessness duties are met through the provision of suitable emergency and interim accommodation
• Support the reduction and elimination of inappropriate accommodation, including the use of Bed and Breakfast
• Monitor and manage TA performance, including occupancy levels, voids, and move-on outcomes
• Oversee tenancy support and ensure households are supported to move on into settled accommodation in a timely way
• Manage housing benefit processes, and rent arrears prevention to maximise income and reduce financial risk
• Ensure properties meet required health & safety standards and compliance requirements, including inspections and risk assessments
• Lead and develop teams, embedding a high-performing, customer-focused and continuous improvement culture
• Work collaboratively with casework services and wider housing teams to deliver coordinated housing solutions
• Use data and insight to monitor performance, identify issues, and drive service improvements
• Respond to complex cases, complaints, and legal challenges, ensuring decisions are compliant with legislation and policy
  
  We are looking for confident and experienced managers who can operate effectively within a complex, fast-paced and high-demand environment.
You will bring:
• Experience in a similar role within housing, homelessness, or a related frontline service
• An understanding of homelessness legislation and Temporary Accommodation provision
• An understanding of licence management, property or asset management, and service delivery
• Experience of working within a performance-driven environment
• Strong analytical skills, with the ability to use data and insight to improve service delivery
• Experience of managing complex operational services and resolving challenging issues
• The ability to build and maintain effective relationships with internal teams and external partners
• Strong communication and influencing skills, with the ability to engage a wide range of stakeholders
• Experience of managing performance, driving improvement and implementing change
• A commitment to delivering high-quality services and improving outcomes for vulnerable residents
This role is hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.