Accommodation Income Officer

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction As a Temporary Accommodation Income Officer, you'll be a key player in supporting some of Lewisham's most vulnerable residents to sustain their homes. You'll lead on rent collection for temporary accommodation, taking proactive steps to prevent arrears, maximise income, and provide early, effective support. This is not "just" an income role - it's customer service, problem-solving, safeguarding, and community impact all in one. You will:

• Manage a caseload of rent accounts, ensuring income is maximised and arrears are tackled early.
• Work directly with residents to offer supportive, people-centred income management.
• Represent the council in county court for possession proceedings when needed.
• Work closely with Housing Benefit, DWP, Social Services, Housing Options, and internal teams to resolve complex cases and prevent arrears.
What's the role? In this role, you'll manage a caseload of around 850 clients, working closely with colleagues across the organisation and external partners to help residents sustain their licences and non-secure tenancies. You'll play a key role in supporting clients to pay their rent, reduce arrears, and move towards long-term financial stability.

Someone with a passion about making a real difference to residents' lives while helping to protect vital public funds. Able to thrive in a fast-paced, people-focused environment where every day brings a new challenge. Maintain clear, accurate records and prepare legal documentation in line with policy. Contribute to continuous service improvement by adopting best practice, excellent customer service, and supporting training where needed. Location The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions
• GCSE passes in Maths and English
• Able to travel to different sites as and when required
• The job is subject to an enhanced DBS check
  
  Excellent training and development opportunities, plus a range of benefits including:
• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks