Accommodation Front Line Lead

We are looking for an enthusiastic and dependable Accommodation Frontline Lead with Housekeeping Linen experience to join our team at Alton Towers Resort. This is a key frontline leadership role, responsible for supervising, guiding, and supporting colleagues to deliver exceptional service and operational excellence across our accommodation offering. As a trusted point of contact during daytime operations, you will lead by example-ensuring the highest standards of cleanliness, safety, and guest experience are consistently met. This role is ideal for someone who thrives in a fast-paced, guest-focused environment and enjoys supporting and developing others while maintaining a strong team spirit.,

• Lead, coach, and support frontline colleagues to deliver outstanding guest service
• Conduct regular training sessions and performance check-ins to support colleague development
• Monitor cleanliness, presentation, and safety standards across all accommodation areas
• Ensure all daily operational tasks are completed efficiently and to standard
• Carry out key holder duties, including opening and closing areas and completing required checklists
• Remain flexible and adaptable to meet the needs of the business, including shift patterns
Accommodation-Specific Responsibilities
• Guide colleagues in maintaining cleanliness and ensuring rooms meet resort standards
• Assist with accommodation linen processes
• Organise daily briefings with the linen porters
• Conduct regular audits of stocked linen, and report any anomalies
• Support the ordering process for linen, ensuring each linen storage room is sufficiently stocked
• Provide support, coaching, and corrective action where required to maintain service excellence
  
  Previous experience in a customer-facing role is essential (experience within a theme park, hotel, or leisure environment is desirable)
• Full drivers licence as will be required to drive company vehicles
• A strong team player with a positive, reliable, and proactive attitude
• Confident supporting and guiding colleagues with a hands-on leadership approach
• Comfortable handling guest concerns and operational challenges calmly and professionally
• Previous leadership or supervisory experience is beneficial but not essential
  
  A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities
Pay Range Compensation between GBP £13.20/Hr.-GBP £13.20/Hr.