Accommodation Assistant Manager

We're looking for an Assistant Accommodation Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It's a high profile, high energy role that will also see you support the Accommodation Manager and lead the department so you will need previous Supervisory or Management experience in a fast paced role. Who are we? We're a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Whitecliff Bay and St Helens are two parks located within 5 minutes distance from each other. Our guests enjoy a holiday like no other, in a stunning location, with lots of great activities to make their holiday memorable. Want to find out more about our holidays? Check out our website: . What you'll be doing You'll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes:

• Assisting in recruiting, managing, and developing the Accommodation team
• Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
• Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
• Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials, and resources to do their jobs well
• Championing and implementing Health and Safety policies to ensure team and guest safety
• Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent
• You may find yourself getting stuck in when needed, including changing beds and general cleaning of accommodation
  
  Skills, experience, and qualities you'll need
We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:
• Good level of general education
• Experience of managing a team
• Experience in housekeeping or cleaning and a thorough understanding of the standards required
• The ability to manage performance issues and situations of conflict assertively and empathetically
• Good communication skills and able to adapt style to people at all levels
• Excellent problem-solving skills
• A proactive mindset and able to make decisions under pressure
• A friendly and helpful attitude and a strong focus on customer service delivery, It's the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a and see if you fit the bill.

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
• Competitive Pension
• Bonus Scheme
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition