Accommodation Assistant

Assist with key collection, flat and room inspections, and vacation checks Carry out curtain changes, general cleaning, laundry duties Provide ad hoc administrative support Liaise with Estates services and external contractors to report faults and ensure timely resolution via the FM First system, To support the Accommodation Team in maintaining a safe, clean, and welcoming environment for hospital residents. The postholder will undertake a range of duties including key collection, flat and room inspections, vacation checks, curtain changes, general cleaning, laundry duties and ad hoc administrative support. They will liaise with Estates services and external contractors, to report faults and ensure timely resolution via the FM First system. The role requires excellent communication skills and a compassionate approach and response to resident queries., The main duties are shown below, each duty as an example of the tasks associated with that duty. We are looking for a self motivated person who can work both on their own and as part of a team. You will need to have good communication skills and be well organised, completing tasks in a timely manner. Accommodation Checks & Inspections

• Conduct regular flat inspections to ensure cleanliness and maintenance standards are met, liaising with domestic services, the estates team and the residents if improvements or repairs are required.
• Carry out vacate inspections when residents move out of a property to ensure that the property has been left in the condition it was in when the individual/family moved in. Liaise with the Accommodation manager if the property has not been left in a satisfactory condition and a percentage of the deposit needs to be withheld.
• Following a vacate remove any personal items or waste left by the previous tenant. Strip the beds and remove the curtains prior to requesting a vacate clean from domestic services.
• Identify and report any faults, damages, or risks within accommodation areas.
Cleaning Duties
• Perform general cleaning tasks in line with service demand and infection control standards.
• Change curtains as required, ensuring safe handling and replacement procedures.
• Use the on site laundry facilities to clean those items that are not suitable to send to the Trust's contracted laundry provider.
• Provide assistance to the accommodation domestic team if required to get rooms ready for occupancy, this could include making beds.
Administrative Support
• Carry out ad hoc administrative duties including record keeping, filing, and responding to resident queries.
• Maintain accurate logs of inspections, cleaning schedules, and reported issues.
• Empty key return boxes on a daily basis and return all keys to the accommodation office.
Reporting & Liaison
• Report maintenance issues using the FM First system.
• Liaise with Estates teams and external contractors to ensure timely resolution of faults.
• Communicate effectively with residents, providing updates and support regarding accommodation concerns.
Resident Interaction
• Respond to resident queries in a professional and empathetic manner.
• Ensure residents feel supported and informed about accommodation services., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  This is an exciting opportunity for a self-motivated individual to join our friendly Accommodation Team at Royal Preston Hospital. You will play a key role in enhancing the experience of our residents and guests, ensuring a safe, clean, and welcoming environment that makes their stay happy and memorable., Excellent communication skills
Compassionate and customer-focused approach Ability to work independently and as part of a team Strong attention to detail and commitment to high standards,
• Good general level of education to GCSE standard.
• Basic health and safety qualification.
Desirable criteria
• IOSHH Managing Safely qualification.
• NVQ 3 in Cleaning Building and Interiors.
• Cleaning qualification - NVQ, Computer literate.
• Knowledge of Information Governance and Data Protection.
• Experience in dealing with the public / customer care.
Desirable criteria
• Experience within a healthcare setting.
• Experience in audit compliance processes.
  
  East Lancashire Hospitals NHS Trust will be the Lead Provider of the service and the employer of colleagues working within the service, across sites., We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.