Accommodation Advisor

Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers. This is a varied role with no two days the same, covering a wide range of property and tenancy administration. This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week. What you'll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
  
  A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable. A DBS check will be required for the successful candidate.