Access to Information Clerk

Retrieve, collate and read patient and corporate information from both electronic and paper records. Receive and process complex and routine requests from a variety of sources including the general public, solicitors, police, local authorities, MPs, other NHS organisations., Communicate with internal and external colleagues ie Medical staff, in a professional manner, using tact and diplomacy when dealing with anxious, bereaved or upset relatives. Communication methods include, telephone, letter, email and face to face. Liaise with medical staff where necessary in order to gain their professional opinion as to whether disclosure is likely to have a detrimental impact on the requestor Maintain attention to detail when preparing information for release, including redacting or summarising information in accordance with departmental processes. Using judgement and knowledge, including analysing basic Legal and medical terminology, to ensure that any information is redacted as necessary prior to disclosure in accordance with current legislation, including any third-party information documented in the records where it is not possible to obtain consent from the third party. Utilising all the Trusts patient administration systems, retrieve and collate SAR requests. For systems not available to SARs, communicate with those services to provide the information. Such services include radiology, GUM, dental and medical photography. Ensure the correct proof of identity and or authorisation is received depending on the request, in relation to UK-GDPR and the Access to Health Records Act 1990 Provide SAR completed requests in line with the requested format such as verbally, via paper or electronically. Ensure all electronic formats are password protected. Plan and organise your workload, using your knowledge of the role to meet the expected targets and outcomes, i.e., dealing with court orders as a priority. Escalate any delays or issues in completing SAR requests directly to your supervisor. Utilising the SARs database, ensure records are up to date. Ensure retrieval of information does not compromise data security. Provide routine advice and guidance to internal and external requestors including patients and relatives on SAR processes and procedures in order to meet expectations. Communicating with the requestor to ensure expectation are met. Ensure compliance with all protocols relating to SAR processes. Ensure safe and economical use of equipment and resources. Monitor stationary levels, advising the Team Leader when stock levels are low. Demonstrate and explain processes and procedures to new starters within the SAR team. Escalate concerns, issues and complaints which are outside of your scope of work to your Team Leader. Work as part of a team to ensure that an efficient and quality service is provided at all times. Be flexible to meet the requirements of the service. Maintain up to date knowledge of UK-GDPR in relation to subject access. Ensure confidentiality and privacy is maintained at all times

• Educated to GCSE standard (level 2) with 4 GCSE's at level A-C or equivalent experience in an administrative field.
• ECDL, or equivalent of experience of working with IT, Demonstrable experience of dealing with the public and external organisations
• Demonstrable experience of working to deadlines and targets
• Experience of working within a team and supporting colleagues
Desirable criteria
• Experience of retrieving information
• Experience of working in an NHS environment, Knowledge of requirements of confidentiality
Desirable criteria
• Knowledge of Data Protection legislation
• Knowledge of PAS and Hospital systems
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.