Access and Support Assistant

We have an exciting opportunity for an Access and Support Assistant to join our Services team, based in London.

As Access and Support Assistant, you will play a key frontline role supporting musicians who are seeking access to Help Musicians services and support. You will act as one of the first points of contact for musicians, providing timely, professional and empathetic support across phone and email enquiries.

The role focuses on coordinating communications and administrative processes across a range of support services, including eligibility and application checks, triaging wellbeing applications, grant and support coordination, and maintaining accurate records on internal systems.

You will work collaboratively across teams to help ensure musicians receive the right support at the right time, while contributing to a high-quality and responsive service experience. The role also provides project coordination and administrative support across Music Minds Matter initiatives and activities.

You will bring experience of providing excellent customer service and administrative support within a busy and fast-paced environment. You are highly organised, able to manage competing priorities, and confident maintaining accurate records and documentation.

You will have strong verbal and written communication skills, with the ability to adapt your approach for different audiences and situations. You are comfortable handling sensitive and confidential information professionally and empathetically.

You will also be confident using a range of IT systems and databases, able to follow processes accurately, and motivated to work collaboratively as part of a supportive team.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

At Help Musicians and Music Minds Matter, music is our passion and its people are our purpose.

Musicians give us so much, but what they do often means baring their hearts and fighting for chances in a sea of challenges. Help Musicians understands and supports music creators, enabling them to navigate unsteady income, make the most of career opportunities and find a helping hand when things go wrong. We're there for musicians so music can be there for us.

Things can also be tough for people behind the scenes. Music Minds Matter supports the mental health of everyone working across music, whether they're backstage, in the studio or on the road. Good times, bad times, all the times, we're always here.

Both charities are funded by music lovers and partners who share our passion. With their help, we ensure that those behind the music stay well and keep doing what they love.

Salary: Circa £27,000 per annum - dependent on candidate experience, plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working, Contract and hours: Permanent contract - 35 hours per week (Monday to Friday)