Access Officer

As Access Officer, you'll be the first point of contact for employees, visitors and contractors entering Devonport Royal Dockyard. You'll play a vital role in maintaining secure access to a nationally important site while delivering an outstanding customer experience. This is an excellent opportunity to develop your career in a unique defence environment, gaining experience in security, access management and customer service while supporting the safe and efficient operation of one of the UK's largest naval bases. Day-to-day, you'll will be required to:

• Provide a professional, welcoming and customer-focused gateway service for Devonport Dockyard.
• Process access applications, passes, permits and renewals in line with Ministry of Defence contractual requirements.
• Manage site access requests for personnel, vehicles, contractors and VIP visitors.
• Review administrative processes and identify opportunities to improve efficiency and service delivery.
• Support team performance by promoting a positive culture and help achieve contractual service targets.
This role is full-time, 35 hours per week, based onsite and is customer-facing, with the following shift pattern:
• 10.00 - 18.00: Monday to Thursday and 13.00 - 18.00: Friday
  
  Experience delivering excellent customer service in a busy, customer-facing environment.
• Good working knowledge of information technology systems and standard office applications.
• Experience handling sensitive information accurately and confidentially.
• Strong communication and interpersonal skills with the ability to engage professionally with a wide range of stakeholders.
• Experience working within an administrative, security, reception or access control environment would be advantageous., We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you., The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.
  
  We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference.
Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk). What we offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity