Access Booking Officer

As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for Inpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day-to-day coordination of outpatient bookings. You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment. Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas., As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties:

• Administrative Support: General office duties include updating records, handling correspondence, and maintaining accurate data on the Hospital Patient Administrative System (Medway).
• Communication: Strong telephone and interpersonal skills are essential, as you'll be in regular contact with patients and other departments.
• Independence and Initiative: The role requires someone who can work autonomously, manage time effectively, and adapt to changing priorities.
This position is typically based at Ormskirk District General Hospital and supports the Trust's commitment to delivering Five Star Patient Care

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: o Rated Outstanding by CQC Inspection August 2018 o Top 100 places to work in the NHS (NHS Employers & Health Service Journal) o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme