Academy Player Care Officer

Salary not available. View on company website.

Tottenham Hotspur, Tottenham Hale, Haringey

Full time
Permanent
Onsite working

Posted 3 days ago, 31 Oct | Get your application in today.

Closing date: Closing date not specified

Job ref: 33d17a1725b94c50aeeaa681a6cf8366

Location ref: Tottenham Hale, Haringey

Tottenham Hotspur

Full Job Description

To provide high-quality, proactive and individualised Player Care support to Academy players across the U13-U17 age groups, supporting their personal development, wellbeing and progression through key stages of the Academy journey
A key component of this role is supporting players through the transition from schoolboy to scholar, ensuring they are fully supported and prepared for the increased demands of full-time football. The postholder will work collaboratively with players, parents and the wider MDT to provide tailored pastoral support
The role will focus on developing strong relationships with players, parents and staff, ensuring that players receive appropriate guidance, education and pastoral support to succeed on and off the pitch
Working closely with the Academy Player Care Manager, the U9-U12 Player Care Officer and the wider MDT, the successful candidate will take responsibility for the planning, coordination and delivery of phase-specific Player Care provision
Act as the primary Player Care point of contact for players and parents across the U13-U17 age groups, building positive, professional and trusting relationships
Deliver regular individual player check-ins, identifying personal development needs, challenges and opportunities for additional support
Identify emerging wellbeing or welfare concerns and work collaboratively with relevant MDT colleagues to ensure appropriate support and intervention
Actively contribute to the Academy Pastoral Welfare Group, providing regular updates on players within the designated phase
Attend and contribute to relevant player and parent meetings, including player reviews, providing a Player Care perspective on individual development, wellbeing and additional support needs
Provide Player Care support during relevant Academy training, fixtures, tournaments and tours, both in the UK and overseas, as required
Take ownership of the coordination and delivery of the Academy Personal Development programme for U13-U17 players
This includes players on our Full-Time Training Model
Take ownership of the coordination and delivery of the Academy Mentoring Programme
Work alongside internal and external mentors to ensure activities and sessions support the development of identified personal attributes and behaviours
Monitor player engagement, gather feedback from mentors and players, and use this feedback to review the programme
Together with the U9-U12 Player Care Officer, plan and deliver Academy Enrichment Days for the U9-U14 age groups
Work collaboratively with the MDT to embed Personal Development within the wider Academy journey
Support the development and delivery of individual personal development objectives and plans, and track progression
Provide structured support to players navigating key transitions, including progression between age groups, entry into the Full-Time Training Model and the scholarship programme
Provide bespoke support to players and their families who will exit the academy programme during the Youth Development Phase
Contribute to transition planning with the MDT to ensure players receive consistent and joined up support
Develop and coordinate a structured transition programme for incoming scholars, covering personal development, wellbeing, independence, professional behaviours and adjustment to full-time football
Collaborate with the Academy Player Care Manager to review and improve the effectiveness of the Academy's transition processes and ensure consistency across the player pathway
Support the induction of trialists and newly signed players within the designated phase
Coordinate with relevant MDT staff and internal stakeholders to deliver the new scholar induction
Establish and maintain positive relationships with parents and guardians, acting as a key point of contact for Player Care matters relating to U13-U17 players
Take ownership of the planning and delivery of Parent Education Programmes, including Parent Conferences, ensuring content is relevant to the needs and experiences of parents at this stage of the Academy journey
With the support of the MDT, provide appropriate guidance and resources to parents navigating key stages of their child's development and Academy journey
Together with the U9-U12 Player Care Officer, deliver the Parent Voice programme, ensuring parents feel listened to and receive feedback
Oversee the Parent Voice programme for U17 parents, ensuring their views are heard and feedback is provided

Previous experience within an elite football or high-performance sporting environment
Strong understanding of player development journeys in Academy football
Experience providing pastoral support, personal development or welfare provision to young people
Excellent communication and relationship-building skills
Strong organisational and planning ability
Strong understanding of adolescent behaviour and development journeys
Ability to build trusted relationships with young people, parents and other internal and external stakeholders
Experience of working collaboratively across footballing, education, performance and pastoral environments
Relevant qualification in education, youth work, life coaching, mentoring, wellbeing or a related discipline
Previous experience in Player Care or Athlete Support in professional sport
Experience as a key staff member on overseas tours
Understanding of youth development rules and football governing bodies
Experience of the EPPP and the Academy audit process
Maintains high professional and personal standards
Highly organised with the ability to manage multiple priorities effectively
Strong communication skills with the ability to liaise with a wide range of stakeholders
Proactive and detail-oriented approach to administration and operations
Ability to work independently and as part of a wider team
Competent in using digital systems, including SharePoint and athlete management systems
Strong record-keeping and documentation skills
Flexible approach to working hours, including evenings and weekends

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women's Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that's always dared to push boundaries, breaking new ground and rewriting history.

Direct job link

https://www.jobs24.co.uk/job/academy-player-care-officer-127670697