999 Ambulance Dispatcher

When someone's world turns upside down,your decisions can get help to them faster.Join our Emergency (999) Operations Centres inYork & Wakefieldand become part of a supportive and highly skilled team delivering an invaluable service to patients across Yorkshire. We're an ambitious and challenging organisation with a passion for high quality patient care - and we're looking for people who can stay focused, think clearly, and keep things moving when it matters most. What you'll be doing As a Dispatcher, you'll be responsible for theco-ordination and deployment of Accident and Emergency ambulance resourcesto meet service demand and ensure we get help to patients as quickly as possible. You will:

• Use theComputer Aided Dispatch Systemto mobilise ambulance resources where required in line with ambulance response targets.
• Liaise directly with ambulance staffout on the road to support the best response to patient needs.
• Work as part of an Operations Centre team where priorities change quickly and every minute counts.
  
  Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.


• You would be working a shift pattern which will include working some unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
• Attractive unsociable working pay enhancements
• This role operates on a 12-hour core rota shift pattern, carefully designed to promote adequate rest between shifts.
• Flexible working options can be discussed., Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
Well respected, committed and supported staff networks for our workforce. Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html EOC Dispatchers undertake a three-weekin-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue. After theinitialtraining period, you will then be mentored by an experienced EOC Dispatcher forapproximately 8-10weekswhereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
• If successful at shortlisting:
1. You will be invited to complete anonline assessment. 2. If successful, you will be invited to arecruitment day at our Wakefield Headquarters, including a further assessment onSunday 15th November 2026. 3. If successful with the second assessment, you will be offered aninterview on the day.