3rd Line Engineer

£40,000 - £50,000 The Opportunity Are you a skilled 3rd Line Engineer looking for a role where you can take ownership of technical challenges, work across varied client environments, and play a key part in delivering high-quality IT solutions? We're working with a well-established and growing IT services provider supporting SMEs across Oxfordshire and the Thames Valley. Known for delivering reliable, proactive IT support and security-focused solutions, they are looking to expand their technical team with an experienced 3rd Line Engineer. This is an excellent opportunity to join a business that values technical excellence, customer service, and continuous development. The Role - 3rd Line Engineer This is a hands-on technical role combining high-level support, infrastructure improvement, and project delivery across multiple client environments. You will be responsible for: Providing 3rd line support across a wide range of technologies via remote support, phone, and email
Troubleshooting complex technical issues across servers, networks, cloud platforms, and security systems
Monitoring and maintaining live client environments to ensure maximum uptime and performance
Delivering infrastructure upgrades, migrations, and improvement projects
Supporting Microsoft 365, Azure, server environments, networking, and cybersecurity solutions
Managing escalated issues through to full resolution with clear ownership and accountability
Working closely with third-party vendors and technology partners, Virtualisation, (VMware / Hyper-V)
Azure and cloud-based infrastructure
Exchange (on-premise and hybrid)
Backup and disaster recovery solutions (Veeam, Datto, etc.)
Networking fundamentals (LAN/WAN, VLANs, firewalls, switches, Wi-Fi)
Cybersecurity tools and best practices (Defender, MFA, Intune, EDR)
Storage solutions (SAN / NAS / DAS)
Exposure to VoIP, endpoint security, and proactive monitoring tools
Bonus points for MacOS, iOS, and Android supportWhy Apply? Join a supportive, close-knit technical team where your input matters
Work across a broad range of technologies, clients, and projects
Strong investment in training, development, and career progression
Exposure to modern cloud, infrastructure, and cybersecurity solutions
Be part of a company that values both technical expertise and customer service equallyInterested? Call Kylie (phone number removed) or email (url removed)

Maintaining accurate technical documentation and keeping clients updated throughoutWhat We're Looking For You'll be a strong technical problem solver who enjoys working across multiple technologies and delivering excellent service to clients. We're looking for someone with: Proven experience in a 3rd Line Engineer or Senior Support Engineer role
MSP experience preferred
Strong communication skills with the ability to explain technical issues clearly to non-technical users
Excellent troubleshooting and diagnostic ability
Strong organisation and the ability to manage your own workload effectively
A proactive mindset and genuine passion for IT and continuous learningTechnical Experience Required Experience across most of the following would be highly beneficial: Microsoft stack (Windows Server, Windows 10/11, Microsoft 365, Azure, Entra ID)