2nd Line Technician

We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team.
This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment - this is worth a look.
The role is fully office-based with one client visit per month to a site in Horsham.
What you'll be doing:
Providing technical support via phone and ticketing system across a diverse SME client base
Leading small to medium projects from start to finish
Implementing complex resolutions within SLA - zero-trust and least privilege at the forefront
Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
Supporting Cyber Essentials+ compliance - evidence collection, remediation tracking and controls implementation
Managing patch compliance across endpoints and servers and driving remediation to agreed targets
Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
Working with senior engineers to identify recurring incidents and implement long-term fixes
Supporting change management aligned to ITIL best practice
Technologies you'll need experience with:
Microsoft 365 - Admin, Security, Compliance, Exchange and GDAP
Microsoft Sentinel (SIEM/SOAR) and incident triage/response
Microsoft 365 Defender - Defender for Endpoint and Defender for Office 365
Microsoft Entra & Intune - Conditional Access, LAPS, Configuration Policies
Active Directory, Group Policy, DNS, DHCP
Hyper-V and failover clustering
SAN/NAS - iSCSI, LUN, MPIO
Networking - Security, Switching, L3, Firewalls, IPsec, SSL
Patch management and compliance tooling for endpoints and servers
Backup and DR/BCP - restore validation, DR testing, documentation
MDT / WDS
Awareness of Cyber Essentials+ requirements and practical controls

Solid hands-on experience resolving IT problems across a range of environments
Strong attention to detail - someone who gets it right first time
Self-motivated and proactive - training is available but self-learning is essential
Microsoft qualifications are beneficial but not required
Full UK driving licence (clean) and own vehicle - essential

Yearly bonus
25 days holiday plus bank holidays
Casual dress, company events, pension
Free on-site parking
Monday to Friday, 8:45am - 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.