2nd Line Technical Support Engineer

As an 2nd Line Technical Support Engineer, you will play a key role in ensuring the security, performance, and usability of Motorpoint's end-user computing environment. Working under the guidance of the 2nd Line Support Team Lead, you will be responsible for the management, configuration, and support of user devices and applications, leveraging Microsoft Intune and Microsoft 365 technologies. This role also requires regular store visits, so a valid driving license is essential. What will you be getting up to?

• Provide technical support for end-user computing issues, escalating complex problems where necessary.
• Assist in the management and configuration of Microsoft Intune and Microsoft 365 applications.
• Ensure endpoint compliance with security policies, access controls, and data protection requirements.
• Deploy, configure, and support end-user devices including laptops, desktops, and mobile devices.
• Manage device lifecycle activities including provisioning, rebuilds, replacements, and decommissioning.
• Maintain endpoint security, including antivirus management, encryption, and patching.
• Own incidents through to resolution, ensuring root cause analysis and permanent fixes are implemented.
• Collaborate with IT teams to enhance user experience and system performance.
• Identify opportunities to automate repetitive tasks and improve support processes using available tools and scripting where appropriate.
• Contribute to documentation and knowledge base articles for IT support processes.
• Stay updated with industry best practices in end-user computing and security.
• Conduct regular store visits to provide on-site IT support and maintenance.
• Monitor device compliance and remediate policy issues.
  
  Previous experience in an IT support or end-user computing role.
• Knowledge of Microsoft Intune, Microsoft 365, and Windows operating systems.
• Understanding of IT security principles, compliance, and access controls.
• Strong troubleshooting skills and ability to diagnose hardware/software issues.
• Excellent communication and customer service skills.
• Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator) are desirable but not essential.
• A valid driving license is essential due to the requirement for regular store visits.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
  
  We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

What is in it for you?
• Paid time off every month to do something that makes you happy
• 31 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!