2nd Line Support Engineer

Salary not available. View on company website.

razorblue Careers, Stockton-on-Tees

Full time
Permanent
Onsite working

Posted 3 days ago, 9 Jul | Get your application in today.

Closing date: Closing date not specified

Job ref: 1838c77e43ae4be98eecff8eae4398da

Location ref: Stockton-on-Tees

razorblue Careers

Full Job Description

Provide exceptional remote technical support for complex cases, diagnosing issues and resolving requests
Document incidents and ensure SLAs are met while delivering excellent end user experiences
Conduct onsite troubleshooting at client facilities as needed
Coach and mentor junior engineers by sharing technical expertise and collecting organizational knowledge
Identify continuous improvements within the team
Serve as a point of contact and guide the team in Team Leaders absence
Active Directory
Azure
Support
Mobile
Network
Office 365
Veeam
Windows
Cloud
REST

Full UK Driving License
Strong communication and relationship-building skills
Experience working in a corporate or MSP technology environment
Administering Microsoft Active Directory, Exchange Server & Office 365
CompTIA, relevant apprenticeship, or higher education
Degree or degree equivalent qualifications is desirable
People-centric approach & service
Competent with Windows desktop & application support
Tablet and mobile device support
Network troubleshooting including ping and trace route
Understanding of razorblues business, clients, and market
Good understanding of Veeam Backup & Replication
Knowledge of Microsoft Group Policy
Understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English to explain complex technical issues
Commitment to continuous learning and development

At razorblue, we are looking for a 2nd Line Support Engineer to join our growing team of tech enthusiasts. We pride ourselves on a culture centered around continuous learning and development, having facilitated 34 promotions in 2022. Our hybrid working policy fosters collaboration while allowing flexibility. We offer competitive benefits including a base salary of £29,500, enhanced family support, fully funded training, and a commitment to inclusivity in our recruitment process. Join us to drive innovation in technology and deliver exceptional service to our clients.

Direct job link

https://www.jobs24.co.uk/job/2nd-line-support-engineer-127091638

2nd Line Support Engineer

Full Job Description

Direct job link

Relevant jobs