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2nd Line Support Analyst

Browne Jacobson LLP, City of Westminster

2nd Line Support Analyst

Salary not available. View on company website.

Browne Jacobson LLP, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 3 days ago, 21 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 744a44d7040f44abb5bf6770910bab46

Location ref: City of Westminster

Full Job Description

An exciting opportunity has arisen for 2nd Line Support Analyst to join our busy IT department.

As part of a 2 Tier I.T Service Desk model, the 2nd Line Analyst plays a critical role in supporting our award winning service desk to over 1,000 firm colleagues working remotely or within our 5 office locations, dealing with incidents or service requests that have been escalated from the 1^st line team. The majority of the role will involve troubleshooting and resolving incidents 'in person' at a colleague's desk or working area, therefore excellent interpersonal and communication skills are required.

Working as part of the Service Desk team you will provide support on a shift pattern covering Monday to Friday 08:00 to 17:30 hours. Weekend and out of hours working may be required in support of project implementations or office moves etc.

Direct job link

https://www.jobs24.co.uk/job/2nd-line-support-analyst-126720054
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