2nd Line IT Service Desk Analyst

The ideal candidate will have excellent communication skills and a fundamental understanding of servers and networking. It would be desirable if you also have experience of working in education as One Education supports in Primary and/or Secondary School environments, delivering remote support to customers as well as supporting a busy helpdesk. This is an excellent opportunity, as the successful candidate will have the chance to work with our senior technical staff on installations and projects whilst benefiting from extensive training programmes to promote career development. If you are looking for a change and can demonstrate experience in the following areas this could be a great move for you:

• Microsoft Windows environments - Server and desktop
• Active Directory - User management, group policy and software/printer management
• Device deployment, management and support
• Hardware fault finding & resolution (servers, laptops, desktops, printers)
• Audio/Visual equipment (touchscreens, projectors, smartboards)
• Network management, support and auditing
• Network fault finding and diagnostics
• Desirable; SIMS / Arbor knowledge
• Desirable; Apple iOS and/or MDM knowledge
The postholder must have a full driving license & access to their own vehicle

Based in Hulme, One Education is one of the largest education support companies in England. An opportunity has arisen for a suitably qualified, highly motivated and experienced IT Service Desk Analyst to deliver IT support services on our behalf. Why work for One Education?
• We are one of the biggest educational support companies in the North of England delivering a full range of services to schools and other agencies
• We are at the forefront of creative practice
• We take pride in our diversity of practice including IT, HR, Educational Psychology, Finance, Safeguarding and Payroll to name a few. Our website will inform you of the full range of services we offer.
• We work from a modern, vibrant office with good transport links and free parking close by
What do we care about?
• The schools, services and the children and young people we support
• Our ethos, values and principles that underpin our work
• Our people - their interests, passions and well-being are truly acknowledged and supported
  
  Salary up to £28,000 pa, Salary up to £28,000 pa
• Permanent, full time 35 hours per week
• 30 days holidays (plus Bank Holidays) and office closure at Christmas
• Membership of Local Government Pension Scheme
• Free onsite parking when working at One Education Offices