2nd Line Field Engineer
James Jones & Sons Ltd, Bywell, Northumberland
2nd Line Field Engineer
Salary not available. View on company website.
James Jones & Sons Ltd, Bywell, Northumberland
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 24 Jun | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 41ceb91594844bf98cee1e95037480a1
Full Job Description
We are looking to appoint a Field Engineer to join our IT team, to support the continuity ofservice for all IT equipment and services across the business. The successful candidate willresolve support tickets and provide support to the operations team by visiting various sites.Day to day, this will consist of troubleshooting software and hardware, a crucial part of thisrole would be ensuring that objectives are achieved whilst adhering to our securityprotocols. This will involve working closely with third party customers and suppliers inaddition to our managed service providers who maintain some of our services.,
- Monitoring the helpdesk and resolving IT issues efficiently
- Triaging tickets and following escalation procedures
- Following and maintaining documentation
- Configuring and rolling out machines for new and existing users
- Upgrading or repairing hardware when required
- Installing, configuring and supporting a variety of printers and drivers
- Supporting users to use Windows 10/11 and Office 365 effectively and resolving any issues
- Supporting the use of iPhones and Android devices
- Supporting CCTV systems
- Procuring hardware and software as required
- Adhere to company Health and Safety procedures
- Create clear and accurate documentation
- Some work on evenings and weekends may be required
Candidates should have a willingness to learn new skills, especially outside areas of existing knowledge, be adaptable to change in a dynamic environment and be self-reliant, focused,and able to work on your own initiative., - Strong written and verbal communication skills
- An ability to manage workload and prioritise urgent items accordingly
- Ability to work within a team and be adaptable to variety of end-user and projectrelated support
- A working understanding of network and data security
- Ability to advise, guide, and communicate technical issues to non-technical staff
- Good analytical and problem-solving skills
- Eagerness to learn new technologies and apply best practices to existing technology solutions
- Full driving license The following Skills and Knowledge would be an advantage:
- Experience of working within manufacturing environments
- Understanding of ITIL and Project Management strategies
- Understanding of PLC networks, Operational Technology and remote support for factory systems
- Experience and qualifications in IT networking, understanding of VPNs, Firewalls, VLAN and routing
- Experience and qualifications with Microsoft365, including Intune and Azure
- Experience of training others within an IT team, Applicants must be able to demonstrate at least 3 years IT experience, Any relevant technical qualifications will be considered
James Jones & Sons Ltd is a 5th generation family business and one of the UK's largest and most progressive timber processing companies with core activities in timber harvesting,sawmilling, pallets & packaging, and distribution. We operate from 25 sites across the UK,19 Australian and 2 New Zealand sites and employ over 2,100 people. In the UK, we operateseven sawmills throughout Scotland and the north east of England: an engineered woodmanufacturing plant in the north of Scotland and pallet and packaging operations at 14 sitesacross the UK. We produce high quality, British grown timber for the UK construction,landscaping, and agricultural sectors; market-leading JJI-Joists for the housebuilding andconstruction markets and pallets and packaging for blue chip domestic and exportingbusinesses. - Competitive salary (depending on experience)
- 33 days holiday
- Employer Pension contribution
- Annual Bonus based on company and individual performance
- Health & Wellbeing services (Remote GPs, Mental Health Support, Physio)
- Life Assurance Cover
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About this company

James Jones & Sons Ltd
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