We're looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering.
This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers' internal IT teams.
This hybrid role follows a 07:00 - 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays

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