1st Line IT Engineer
Solus Accident Repair Centres, Hockerill, East Hertfordshire
1st Line IT Engineer
Salary not available. View on company website.
Solus Accident Repair Centres, Hockerill, East Hertfordshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 693e7094a3094aff96d8037f51dd3e60
Location ref: Hockerill, East Hertfordshire
Full Job Description
- Act as the first point of contact for IT issues, handling initial support queries via phone, email, or chat
- Troubleshoot and resolve basic technical problems related to hardware, software, and network connectivity
- Log, categorize, and prioritize support tickets, escalating complex issues to 2nd or 3rd line support as needed
- Maintain accurate records of incidents, resolutions, and procedures in the ticketing system
- Provide clear instructions and guidance to users for resolving common issues and improving their tech experience
- Monitor system performance and respond to alerts to prevent and address potential issues
- Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution Technologies:
- Hardware
- Support
- Network
Previous experience in a 1st line support role or related IT position - Basic understanding of hardware, software, and network issues
- Excellent communication skills, both verbal and written
- Ability to troubleshoot and resolve technical problems
- Familiarity with ticketing systems and support processes
- Strong organizational skills and attention to detail
- Ability to work collaboratively within a team and across departments
We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer at Solus, one of the UK leaders in vehicle repairs owned by Aviva. We provide a supportive environment with competitive salaries, bonus opportunities, and a comprehensive company pension scheme, along with 33 days holiday and various employee benefits. Our award-winning apprenticeship program and commitment to inclusivity make Solus a great place to develop your career while shaping the future of vehicle repair.
Direct job link
https://www.jobs24.co.uk/job/1st-line-it-engineer-127098082