1st Line IT & Applications Support

To provide efficient and professional first-line IT support to users, acting as the initial point of contact for IT issues and service requests. The role is responsible for diagnosing and resolving common technical problems, providing clear guidance to users, accurately recording and managing support requests, and escalating more complex issues when required. The overall aim is to minimise disruption, deliver a positive customer experience, and support the reliable day-to-day operation of the organisation's IT services.