1st Line IT Analyst
Browne Jacobson LLP, The Park, City of Nottingham
1st Line IT Analyst
Salary not available. View on company website.
Browne Jacobson LLP, The Park, City of Nottingham
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 21 Apr | Get your application in today.
Closing date: Closing date not specified
Job ref: cec6a0b92ba147b88d34752d4abe7595
Location ref: The Park, City of Nottingham
Full Job Description
The role of the IT Service Desk Analyst is to ensure excellent computer operation so that our customers can accomplish business tasks. Within this fast paced environment you would need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service. Incident resolution may involve the use of diagnostics and help request tracking tools.
- Experience at working independently and in a team-oriented, collaborative environment is essential.
- Ability to effectively prioritise and execute tasks in a high pressure environment.
- Proven analytical and problem-solving abilities.
- Good organisational skills and be able to manage own time effectively
- Effective communicator, able to establish and maintain harmonious and professional relationships with clients and colleagues
- Experience of working within an in-house IT service desk or customer service environment