17987 - Service Owner

We're recruiting for 3 Service Owners here at Justice Digital, Data and Science to be part of our warm and collaborative Prisons Digital team. This role aligns against Service Owner from the Government Digital and Data Framework These are exciting times at Justice Digital. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we're looking for talented people to help us achieve it. We're making things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding. In Prisons Digital, we build and maintain digital products and tools that help to:

• protect the public
• provide decent and safe spaces in which to live and work
• reduce reoffending by rehabilitating the people in our care through education and employment
You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services for prisons that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes and help prisons to run more efficiently.,
• Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users' raised expectations of technology.
• Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation.
• Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk.
• Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources.
• Embed digital culture with your stakeholders, the department and the wider civil service.
• Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this.
• Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices - most of which is focussed on replacing our legacy systems.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential
• User focus - Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business.
• Strategic ownership - Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
• Agile working - Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes.
• Financial ownership - Able to develop a business case, own and iterate it throughout the lifecycle. Understands the granularity of financial costs per sprint and value delivered.
  
  Lifecycle perspective - Able to apply experience of multiple parts of the life cycle, recognising when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle to plan and engage with the appropriate stakeholders at a particular stage in the project.
• Operational management - Keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and champions operational management across the community. Works closely with leaders of operational delivery teams in GDD
• Problem ownership - Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.
• Proven leadership of multidisciplinary digital teams to successfully deliver digital service across the whole lifecycle - discovery, design, delivery, growth, continuous improvement and retirement into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.
Willingness to be assessed against the requirements for BPSS clearance