17096 - Head of Performance & Quality - Kent, Surrey & Sussex

The PQM role is to ensure performance and delivery to targets of NPS Division. Managing a team of staff to work alongside LDU clusters to support them in achieving agreed performance. This includes:
Ensuring that the work of the NPS Division is being delivered in accordance with agreed national service delivery indicators and specifications
Identifying good practice within the NPS Division and sharing that across all teams and promoting that practice more widely within the NPS
Identifying areas of performance that require improvement and producing and managing quality improvement programme for the Division
Working with and supporting other senior managers; identifying local performance and quality issues and opportunities and linking in to NOMS priorities.
Putting in place Divisional improvement initiatives to address opportunities for performance improvement including making changes to local policy and procedure to enable working practice to support good performance
Working with other divisional Performance and Quality Managers within the NPS to share best practice and maximise improvements in quality and performance
Lead on performance initiatives and run pilots for the benefit of NPS service delivery. Hold the budget for performance initiatives and delivery the analysis to support the conclusions and recommendations.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

Provide leadership and guidance for delivery of effective practices across the NPS Division
Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders
Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice
Be responsible within the Division for delivering practice development
Work with NOMS/NPS training and OD to design practice development opportunities
Promote a culture of innovation and continuous improvement
Performance management within the Division

Be responsible for performance management of LDU clusters within the division
Identify opportunities for performance improvement and analysing trends within the division
Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness
Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
Manage Quality

Manage continuous quality improvement
Monitor external markets, practice, trends and development to ensure best practice internally
Manage compliance with quality systems
Develop Team and Partnership Working

Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate
Write reports for senior management to advise on contract performance and provide cost analysis where required
Provide information to colleagues where required
Develop a performance and quality-focused organisation
Plan and organise

Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement. Manage action logs where appropriate
Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery
Effectively Manage and Develop staff

Manage and develop staff
Demonstrate leadership skills in dealing with staff
Address poor performance
Provide effective supervision/coaching/appraisal
Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
Resolve capability/grievance/harassment/complaints in accordance with organisational policies
Address conduct issues and resolve conflict
Implement human resource policies
Use communication effectively

Providing information, feedback and advice
Influencing and persuading
Chair and participate in meeting including where appropriate
Using appropriate skills, styles and approaches
Enhance your own performance

Manage own resources and professional development
Use information to take critical decisions

Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Quality

Develop a culture and systems that promote equality and value diversity
Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit

Manage Projects

Ensure an effective approach to project and process evaluation
Manage a programme of complimentary projects within agreed budgets
Enable others to carry out project management roles
Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.