In order to achieve our ambitious goals, we need to ensure the best IT solutions are made available throughout The Charity. From providing team members with the equipment they need, to extending the functionality of our CRM system, through to collaborating with all departments to scope and partake in pioneering new projects.,

Take part in the IT team's daily Scrums to triage requests, share ideas and discuss solutions

Utilise the ticketing system as the centralised tool to communicate and provide solutions to requests

Collaborate in IT projects across the organisation

Collaborate with our IT support provider to enable users

Assist with the onboarding and offboarding of IT systems and services when team members, volunteers and contractors join or leave The Charity (or move teams or roles), ensuring the process is efficient and the experience is outstanding, Contribute to achieving the objectives of The Brain Tumour Charity

Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do

Undertake any additional and ad hoc tasks as required

Participate in team meetings and other meetings as required

Monitor and evaluate activities and provide written reports

Represent The Charity at external events in a professional manner

Work within an equal opportunities framework

Adhere to all The Charity's policies, procedures and working

Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

Confident IT user with strong computer literacy, particularly in Microsoft Office and Windows environments

Working to and delivering targets and evaluating results

Developing and documenting processes and systems

Working as part of a team and contributing to group and individual targets

Working with a range of people, remotely or face-to-face, understanding their needs and delivering communication in an efficient and empathetic way

Understanding of CRM systems

Comfortable setting and working within SLAs

Familiar with Ticketing/support systems

Operating within a Microsoft environment

Understanding of user hardware requirements

Organised, self-starter and capable of taking initiative

A team player with the willingness to work flexibly and proactively and respond to the emerging needs of The Charity

Live within commutable distance of our office in Fleet, Disability Confident

25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service

Celebrate your work anniversary in true Charity style

Occupational Sick Pay

Hybrid working

Flexible working

Charity pension

1 day life leave per year to celebrate a special moment of your choice

Wellbeing support including professional counselling

A personalised on-boarding programme

Cycle to Work Scheme

Perkbox - our team discount portal

Health care vouchers

Some of these benefits are non-contractual and are subject to change