IT Intern

In order to achieve our ambitious goals, we need to ensure the best IT solutions are made available throughout The Charity. From providing team members with the equipment they need, to extending the functionality of our CRM system, through to collaborating with all departments to scope and partake in pioneering new projects.,

• Take part in the IT team's daily Scrums to triage requests, share ideas and discuss solutions


• Utilise the ticketing system as the centralised tool to communicate and provide solutions to requests


• Collaborate in IT projects across the organisation


• Collaborate with our IT support provider to enable users


• Assist with the onboarding and offboarding of IT systems and services when team members, volunteers and contractors join or leave The Charity (or move teams or roles), ensuring the process is efficient and the experience is outstanding, Contribute to achieving the objectives of The Brain Tumour Charity


• Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do


• Undertake any additional and ad hoc tasks as required


• Participate in team meetings and other meetings as required


• Monitor and evaluate activities and provide written reports


• Represent The Charity at external events in a professional manner


• Work within an equal opportunities framework


• Adhere to all The Charity's policies, procedures and working


• Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies


We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

With a warm and engaging manner, you'll have excellent written and oral communication skills, be confident to build relationships and support team members at all levels and across all channels (face to face, phone, email) and will be passionate about developing your skills to support the wider team to use our IT systems and services, including our CRM (Salesforce) and Microsoft 365 environment.,
• Confident IT user with strong computer literacy, particularly in Microsoft Office and Windows environments


• Working to and delivering targets and evaluating results


• Developing and documenting processes and systems


• Working as part of a team and contributing to group and individual targets


• Working with a range of people, remotely or face-to-face, understanding their needs and delivering communication in an efficient and empathetic way


Knowledge, Skills & Abilities:

• Understanding of CRM systems


• Comfortable setting and working within SLAs


• Familiar with Ticketing/support systems


• Operating within a Microsoft environment


• Understanding of user hardware requirements


• Organised, self-starter and capable of taking initiative


• A team player with the willingness to work flexibly and proactively and respond to the emerging needs of The Charity


• Live within commutable distance of our office in Fleet, Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Working hours: This role is 37.5 per week, with some out of hours working.
Benchmarked salary: c.£23,400 (dependent on level)
Our amazing benefits:

• 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service


• Celebrate your work anniversary in true Charity style


• Occupational Sick Pay


• Hybrid working


• Flexible working


• Charity pension


• 1 day life leave per year to celebrate a special moment of your choice


• Wellbeing support including professional counselling


• A personalised on-boarding programme


• Cycle to Work Scheme


• Perkbox - our team discount portal


• Health care vouchers


• Some of these benefits are non-contractual and are subject to change


Diversity & Inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don't meet all the criteria.