Technical Support Coordinator, South East, Hertfordshire, Hitchin – Jobs24.co.uk
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Technical Support Coordinator

Hales Jobs

Hitchin, Hertfordshire

Published
22-02-2019
Job ad details
Published
22-02-2019
Expires
22-03-2019
Job ID
LJA-70943728
Jobtype
Permanent
Salary level
£20,000 - £28,000  per year
Job sector
Customer Services

Role:  Technical Support Coordinator

Location:  Hitchin

Salary dependent on experience

Description:

Working with our Hitchin based client your role will be to focus and deliver the best technical support enabling our client to become first in the eyes of the customer. To consistently work towards improving sales and service levels this will contribute to the revenue growth, all along delivering exceptional customer satisfaction and continued customer support.

  • Provide Technical Support for ‘Product Sales’ an indepth overall knowledge of Products is needed. Training Provided
  • Support Customers via Phone calls & Emails with installation help, diagnosing issues, advising of the right part for use.
  • Keeping up to date on all products and new products to market.
  • On-site customer support/installation guidance and help, including providing support to Engineers
  • Train Internal staff and external customer on request
  • Provide support for Customer Support team, during busy periods

You will need:

  • Professional education commercial oriented
  • Experience in a similar role
  • To be commercial and solution oriented
  • Understand project life cycle
  • Computer Literate
  • Technical Mindset
  • Have strong follow up and coordination
    capabilities
  • High level of self-motivation
  • SAP knowledge desirable
  • CAD knowledge desirable

If you would like to apply for this role, please email your cv to lorna.ballard@halesgroup.co.uk or call Lorna on 01438 741 833

If you do not receive a reply within 7 days then we thank you for your application, but will be unable to take your application further.


Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

Apply now

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Job ad details
Published
22-02-2019
Expires
22-03-2019
Job ID
LJA-70943728
Jobtype
Permanent
Salary level
£20,000 - £28,000  per year
Job sector
Customer Services