Call Handler, South East, Hertfordshire, Potters Bar – Jobs24.co.uk
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Call Handler

Potters Bar, Hertfordshire

Published
03-01-2018
Job ad details
Published
03-01-2018
Expires
16-01-2018
Job ID
LJA-53965748
Jobtype
Full-time
Permanent
Salary level
£18,000 - £19,000  per year
Job sector
Customer Services

Build Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry Are you an experienced Call Handler with the ability to demonstrate excellent customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you! I am presently recruiting for 3x Call Handlers to work on a permanent basis for a leading client. This position is working within the social housing sector. As an Call Handler, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. Key responsibilities include: * Arranging appointments for residents with trades people in a cost effective and organised manner * Dealing with queries from residents, changing appointments * Rescheduling appointments using Opti-time planning tool * Logging jobs on the system * Ordering equipment required for repairs * Liaising with staff at customer sites keeping them up-to-date with progress information * Resolving minor complaints at call level * Answering payment queries from both sub contract and client * Scanning and copying files as required for contract delivery The successful candidate will have good customer service experience, whether this be within call handling or face to face customer service i.e retail

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Job ad details
Published
03-01-2018
Expires
16-01-2018
Job ID
LJA-53965748
Jobtype
Full-time
Permanent
Salary level
£18,000 - £19,000  per year
Job sector
Customer Services