Be a credible consultant for customers across the business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we can build and that are consistent with the experience cross site

Reviewing content requests for relevancy, accuracy and quality, collaborating with customers until quality standards are met and proactively involving your LM, our Content Strategist and Visual Designer for more complex briefs

Ensuring execution of content change to websites are timely, accurate & accessibility friendly

Responsibility for applying due diligence to authorise changes to the live websites

Contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance

Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/fixes

Potentially use Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity

A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability

Partner management establishing relationships with colleagues to ensure the best outcome for our customers

Planning and organisation skills to ensure delivery according to business and customer requirements

A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions

Would you like to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites? You'll be part of a broader team that is shaping the future of the Business and Commercial banking's website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.