The role of the IT assistant is to work with the IT lead and provide frontline support to all departments whilst maintaining, expanding and improving the IT solutions for the company and all its users., Assisting the IT lead with day-to-day IT tasks. Including but not limited to:

Day-to-day frontline user support

User creation and administration

Routine maintenance of all IT systems

Procurement and installation of new IT equipment

Maintenance of phone system

Maintenance of backups

Upkeep and maintenance of event-based IT hardware

Network installation and management

Software license management

Management of VPNs

Management of company Intranet

Installation of new IT infrastructure, including network cables

Asset management

Remote management

Hardware support and maintenance, including workstations, laptops, iPads and printers

Relevant experience in front-line IT support - 2 years

Familiarity with on-site Active Directory and Microsoft 365 - 2 years

Working with servers, hardware and software - 2 years

Network infrastructure: Installation, setup and maintenance - 1 year

Taking apart and rebuilding IT hardware

Knowledge of IT security practices, Hunger to learn about new IT systems and ways of working

Advanced troubleshooting skills

Organised working practices

Clear communication skills

Can do attitude

Nice to have: Experience with Unifi and SonicWall, Basic programming skills in Python, Nodejs, C#, HTML, and MySQL, Experience with Linux and Raspberry Pis