Responsible for using specialist knowledge and judgement on Adult, Child and Mental Health services available in order to respond to enquiries and requests with appropriate information and advice.

Responsible for identifying and responding to urgent or critical situations by passing referrals to the EDS Social Workers in order to ensure appropriate escalation and management of situations.

Responsible for providing accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private and voluntary agencies.

Responsible for ensuring that all information is recorded quickly and accurately and is entered onto the appropriate database in order to ensure records are properly maintained.

Responsible for ensuring that all information recorded complies with data recording legislation and guidance.

Responsible for capturing data required for performance indicators in the correct format or style in order for it to be transcribed on the appropriate system.

Work collaboratively with colleagues in order to support the sharing of knowledge and new information.

Work collaboratively as a representative of Social Care Direct on project and consultation groups in order to ensure knowledge and information is shared with colleagues.

Educated to GCSE level or equivalent by experience.

A working knowledge of standard ICT software and systems, in particular MS Word and Excel.

Excellent interpersonal skills with the ability to deal with challenging people in a sensitive manner.

Experience of using own initiative to progress work.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Please note that the hours of work for this position are 10pm - 7am Friday, Saturday, and Sunday every other weekend (Bi Weekly). You will be based at our offices in Chelmsford, there is no home working available but plenty of free parking onsite.