Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;

Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;

Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.

Processing important information relating to Learners results and accurately declaring them

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world., Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.

Experience of dealing with customer enquiries using multiple platforms including social media and web chat

Experience of building and maintaining relationships with our customers via, email and digital platforms and telephone

Experience in working in a fast-paced environment with daily deadlines and peak periods

Listens to the customer to identify their needs to find the best solution/resolution

Ability to follow work instructions and look for continuous improvements in how we do things

Confident telephone manner and able to respond positively during difficult conversations

£26,577.14 per annum., Company Pension (10% employer)