Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors and sites that you are employed to support

Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time

Providing a "one stop shop" for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload

Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures

Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable, Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs)

Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow

Be calm and decisive under pressure, while also being confident and have discretion and diplomacy

Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines)

We are recruiting an experienced Community Manager to join our fantastic Rapport team, based in the City of London. Our Client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding "hotel-style" service all key stakeholders.

In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).

We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.

Paid volunteer time, This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday on a shift rota basis between 8 AM and 5:30 PM., Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands

A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover

Receive cash rewards every time you spend and use them on a wide range of brands

Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)

Access to wellness programs to promote the mental health and well-being of our Ambassadors

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Learning & development opportunities to support your personal and professional development and growth

WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients