The key focus of this role is to provide support to the Civils Department and carry out all the PIA (Physical Infrastructure Access) processes from start to end . You will be required to continually build relationships with all of our internal and external parties throughout each process and on a daily basis.

This role will report to,

Book and monitor whereabouts activity for any personnel accessing the PIA Network on behalf of Nano, raise Network Adjustment orders (blockages, pole replacement, pole top capacity), raise cases for Missing Inventory or repositioning on PIA map, update spreadsheets, planners and maps, Openreach so they are aware which projects have been completed

Ensure all civils tasks are closed with the appropriate level of evidence and information to ensure we are compliant with the Engineering Principles.

Conduct regular meetings with our Contractors to review all PIA civils and highlight any outstanding evidence

Provide constructive feedback and support the team members on day-to-day duties

Provide telephone and system support as and when required

Produce daily reporting

Promoting improvements in Safety in line with the objectives set by the Safety Manager

2+ years of administration experience

Advanced Microsoft Office (Word, Excel, PowerPoint, SharePoint) skills

Confident and proficient with technology

Interest in FTTP

Previous knowledge of telecommunication construction would be an asset

Experience or knowledge of PIA would be essential, Excellent written and verbal communication skills

Excellent people skills and telephone manner

Detail oriented and analytical

Thrives in a multi-tasking environment and can adjust priorities on-the-fly

A general ability to learn and use a variety of software/apps/digital media

Up to £26,000 a year - Permanent, Full-time