The corporate support administrator will be responsible for providing regional administration support to the external sales teams, ensuring requested tasks are completed & processed accurately to tight deadlines such as processing orders, third party order processing, change of owners and uplifts etc. Responsibilities will also include handling telephone calls and dealing with enquiries from our key account customers.
Accountabilities

Process and manage orders placed by commercial accounts, consulting with depots to ensure SLAs are met.

Deal with telephone enquiries from across the business and customers daily.

Dealing with commercial rollovers, uplifts and issuing permission dates, according to the current process

Third party order logging

Processing and completing COO tasks correctly and issuing the document by DocuSign.

Process new contracts via the authority schedule and accurately record on Codas database.

Processing contracts in accordance with the authority schedule

Complete price amendment & credit note requests on behalf sales manager.

Operate and maintain accurate customer related information using computer databases.

Provide general administrative support to the team when required.

Provide general administrative support to Sales force.

Display a flexible working attitude to duties and responsibilities within the department

Customer-focused and can communicate clearly and confidently with customers and colleagues at all levels.

Confident and assertive, can vocalise own/departments point of view in a non-aggressive nature.

Self-motivated and able to work under pressure to meet targets and deadlines.

Takes ownership for resolving issues and seeks assistance when needed.

Works accurately and with attention to detail

Works with integrity in the best interest of both customer and company

Excellent customer service, influencing and interpersonal skills.

Always have a flexible working approach and be able to convey a positive attitude to staff and

Self-motivated.

Ability to work autonomously.

Proficient working knowledge of Microsoft Office, including intermediate Excel and Word

Excellent communications and customer service skills (written and verbal)

Previous experience of providing good customer service within a fast-paced team

Previous experience of processing multiple administration tasks, across many departments, accurately and efficiently, to tight deadlines