This is a fantastic opportunity to join the team as a Loss Manager and take responsibility for the delivery of our claims advocacy service. This includes the smooth running of client accounts by providing excellent client service and introducing technical, sales and service solutions for all claims related matters thereby becoming the main point of contact for all general/strategic claims issues.

The Role

Client Relationship Management

Understand the client's business and associated insurance risks and exposures

Understand the clients' claims needs and look for innovative solutions to meet those needs through the provision of excellent client service.

Set up and coordinate claims service solutions which may involve bringing together various parties such as Insurers, Claims handlers, TPA's, loss adjusters, lawyers and other specialist providers

Deliver analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc: leading presentations and delivery to clients.

Facilitate meetings on specific claims issues and contentious claims bringing together all the relevant stakeholders

Actively support the business to deliver required growth and achieve targets

Actively drive claims element of the sales process and be instrumental in the retention and development of profitable clients

Proactively support the tender / renewal process by the delivery of innovative solutions and delivering effective day to day management of the claims programme throughout

Identify new sales opportunities mid-term as new claims present new revenue generating opportunities e.g. major loss or claims defensibility

Work with the Head of Claims to explore and develop new, or improve existing revenue generating opportunities through new or revised income streams.

Agree specification of services with Account Directors to ensure service meets the needs of the client whilst maintaining profitability of the account so services are fully costed and understood.

Lead and deliver end-to-end client service, adhering to policies, procedures and service standards

Support relevant parties in the accurate budgeting, forecasting and tracking of revenue

Prepare and manage claims handling agreements and procedures, service specification, service levels and claims handling / service contracts. To include delegated authority and run off / exit arrangements of outstanding losses.

Ongoing management of relationship and quality of service by Claims Handling teams, Account Team and all key suppliers

Where experienced and qualified to do so, act as a technical referral to other colleagues within the team and wider organisation. This will be under the support and direction of a Technical Team member.

To work with the Head of Claims and the Claims team , looking for continuous improvement in service, focusing on the 'added value' and seeking to improve upon transactional 'non-added' value traditional brokers claims service wherever the opportunity arises.

Develop a claims strategy, based upon the client's insurance history, claims profile and risk financing.

Provide claim analysis and facilitate production of claims statistics to the market for new tender and renewal purposes and to liaise with colleagues to assist in renewal/broking/client retention strategies.

Attend and support the internal client review meetings, providing all claims information to support this activity.

Develop and maintain effective working relationships with Client Relationship Directors/Account Directors/Account Executive securing route to market.

Manage key claims relationships with insurers, loss adjusters, other claims service providers and insurance industry market bodies, including TPA's

Comprehensive knowledge and hands-on experience of UK corporate claims practice and process

Detailed knowledge of insurance and insurance markets in order to identify and deal effectively with client needs

Achieve good understanding of WTW products and services and how these compare with the products available from key competitors.

Strong interpersonal and communication skills with the ability to build relationships with new clients and maintain strong relationships with existing ones

Able to deal professionally with internal and external stakeholders, having the ability to represent WTW with a high level of credibility.

Excellent client focus skills with proven ability to deliver high levels of client service

Ability to analyse data and situations then provide recommendations to identify optimum solutions

Good understanding of the processes within the claims environment that support the operating model and strategy for the BU and WTW overall.

Experience of working with and adhering to processes and systems that support excellent client service delivery.