To ensure all groups reservations, meetings, conference, and events enquiries are dealt with in line with the hotel's selling strategy and in accordance with company standards (including effective handling of enquiries by phone, email, RFP system, creation of effective proposals, maintaining reservations and events inboxes). Managing all incoming enquiries, providing quotes, and organising site visits when required.

To ensure all group, meetings, conference, and events enquiries are chased in a timely manner and all stages of the booking are being managed in accordance with company standards. Manage the group booking process from the point at which a group has been turned over with a definite status to the final invoice while creating a seamless customer service experience.

To identify sales leads and to build relationship with all key operators. Ensuring effective and efficient co-ordination of all Groups and Events sales activities. Complete detailed audit and maintenance on their hotel third party tools (Delphi, Meeting Broker, Cvent, SynXis and Protel)

To be fully conversant with all facilities, services and special promotions offered by the two hotels and use this information to maximise hotel sales. Ensuring enquiries are managed to maximise sales, occupancy, and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible.

Ensure all groups related tasks are completed (group resume, rooming lists, billing instructions, follow-ups etc.) and group information is communicated to the appropriate hotel departments. Ensure that available rooms are sold according to room type, while monitoring blocks.

Ensuring all revenue is tracked accurately and timely. Ensuring that invoices for deposits are issued in a timely manner and paid within the payment terms. Assisting in preparing the relevant revenue reports for the weekly Revenue Meeting, and any ad-hoc report requirements. Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as required.

To support group wide projects or initiatives related to Groups and Events sales activation or maximisation.

Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.

To promote the image of the hotels and the Company by the provision of quality customer care standards both internally and externally

To protect personal data of guests and team members following GDPR and PCI training, Reporting to the Booking Services Manager, the role is full-time, 40-hours per week, working to a flexible rota.

Experienced Reservations/M&E/ professional with experience in the hotel market preferred but not essential.

Demonstrated strong interpersonal, organisational and communication skills (written and verbal)

Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We're a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.

Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;

Discounts across retail, restaurants, events and more through our benefits & rewards portal;

Access to our Employee Assistance Line to support your Mental Health and Wellbeing;

Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;

Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;

Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!