Zara Floor Manager - Ladieswear Department

STORE OPERATIONS

• To communicate with senior management on a daily basis regarding personnel, product and procedures.



• Keep up with and meet the daily and monthly department budgets



• Plan the daily planners in advance ensuring that the following areas are covered at all times:



• Shop floor



• Fitting Room



• Cash desk



• To understand and reinforce the company return policy.



• Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example



• To ensure standards are maintained during the day and at closings.


TRAINING AND DEVELOPMENT

• To lead and keep a high level of motivation within the department.



• Monitor and encourage the team to increase sales and ensure efficiency.



• Monitor, support and follow up on the new starters induction and training.



• Identifies development opportunities and potential talent and informs senior management


CUSTOMER SERVICE

• To ensure a high level of customer satisfaction is offered in the store and resolve customer queries, while referring to senior management when needed.



• To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store


HEALTH AND SAFETY

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.



• To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.



• Comply with the Company Health & Safety Policy.


To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable


• Knowledge of the company, the brand and the store they are applying for.



• Experience managing a fast-paced retail operation and outstanding performance and accomplishment at INDITEX.


Skills and Attitudes


• Initiative and self-motivation to drive own development.



• Lead by example, motivating and developing employees



• Forward planning skills and strategic thinking



• Time management and strong organisational skills - Delegation



• Identifies problems, reacts accordingly with initiative and problem solving



• People and Interpersonal Skills - Mentoring



• Maintain a positive attitude and Customer Service - Works under pressure and reacts in a professional manner



• Good verbal and written communication skills



• Ability to work autonomously and as part of a team