Workshop Controller

A workshop controller is responsible for ensuring all work to vehicles is carried out appropriately. This involves assigning work to vehicle technicians. The workshop controller will also liaise with the service department and will be on hand to answer queries from other departments regarding repairs, maintenance etc. Experience with using 1Link and Keyloop/Kerridge also timing up work using Edynamix VHC system.

What does a workshop controller do?

Reporting to the aftersales manager, key objectives a workshop controller will have in their role includes ensuring quality control, parts are correctly ordered, conducting audits on the team's work and general compliance. There will also be a focus on ensuring the correct health and safety standards/procedures.

Other job responsibilities will include:

• Customer service


• Generating profit for the dealership


• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met


• Working with colleagues and other departments to ensure a seamless service for customers


• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts


• Providing estimates for servicing and repairs and setting timescales


• Accurately recording technician time and writing technical reports and recommendations.


• Assisting technicians with technical challenges to identify solutions


• Ordering correct parts for vehicles


• Ensuring warranty standards are adhered to


Experience using 1Link and ADP/Kerridge and timing up work using VHC system would be an advantage.

• Liaising with other departments with regards to parts and any other queries as the workshop representative


• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind


• Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards
  
  You will thrive in a workshop controller role if you have the following:


• Previous experience within the automotive industry, particularly workshop control or technician


• Organisational skills


• Strong IT skills


• Attention to detail


• Interpersonal skills


• Problem solving and decision making


• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email


• Motivated and able to motivate others


• Leadership and ability to delegate


• Ability to work under pressure


What qualifications will I need to be a workshop controller?

To be a workshop controller, you should have a full UK driving licence, experience in a dealership, and strong IT skills (qualifications will come in very handy here). Ideally you will have experience of working as a fully qualified technician (level 3 preferred).,
• Workshop Controller: 1 year (required)
  
  · Starting with 22days holiday plus bank holidays


· NEST Pension Scheme

· Staff discount

Salary starting at a minimum £28,000 dependant on experience

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year,
• Company pension


• Employee discount


• Referral programme


Schedule:

• Monday to Friday