Wellbeing Services Assistant Job profile

One full-time permanent Wellbeing Service Assistant is required to support Wellbeing Services at the University of Exeter. The role will involve providing high quality, customer focused administrative, telephony and reception support for Wellbeing Services.
The position of Wellbeing Services Assistant offers an exciting opportunity for an individual with a keen interest in providing excellent customer service. We are looking a dynamic individual who has a 'can-do' attitude, works well within a team and is committed to providing an excellent student experience at all times, even under demanding, high-volume, busy periods. It would be desirable to have had some experience in working in a busy and sometimes reactive environment with sensitive situations, or to have an expectation of doing so within the role.
In addition, it would be ideal for the candidates to have excellent communication, organisation and problem-solving skills, together with the willingness to learn new skills. Excellent IT skills (Outlook, Word and Excel) along with confidence, enthusiasm and positivity within a team environment are essential.
The post holder will be working in a fast-paced environment and will provide high quality face to face and telephone support to students and practitioners to ensure that students engaging with the service receive the appropriate information and support needed.
They post holders will maintain effective liaison and good working relationships between Wellbeing Services, the Exams Office, the Student Information Desk, the Library and other professional services in the university. The post holders will also provide high quality administration support which will include activities such as diary management, arranging meetings, dealing with post, phone calls, emails and enquiries in a professional, informed and proactive manner
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

The starting salary will be from £ 25,007 on Grade (C), depending on qualifications and experience., We offer some fantastic benefits including:

• 39 days leave per year


• options for flexible working


• numerous discounts at leading retailers


• onsite gyms on all of our campus' and a cycle to work scheme


• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy


• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England